Refund policy

# Red Moon Supply Co. — Store Policies

Paste each one in Shopify admin → Settings → Policies. Read them over before saving. Change any times or rules that don't match how you actually ship and handle returns.

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## Refund policy

**Returns & Refunds**

We want you to love your Red Moon gear. If something isn't right, you can request a return within **30 days** of delivery.

**What can be returned**
- Items must be unused, unwashed, and in their original condition and packaging.
- Clothing can be exchanged for a different size if your size is in stock.

**What can't be returned**
- **The Signed Special Edition Hardcover is final sale**, unless it arrives damaged or defective.
- Stickers, pins, bookmarks and gift cards are final sale.

**Damaged, defective or wrong items**
If your order arrives damaged or misprinted, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping, at no cost to you.

**How to start a return**
Email Aaronmichaelholden@gmail.com with your order number and the items you'd like to return. We'll reply with return instructions. We can't accept items sent back without a return request first.

**Refunds**
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 10 business days. Original shipping costs aren't refundable unless the return is due to our error. You pay return shipping unless the item is damaged, defective or incorrect.